Microsoft 365 – Trusted Platform Module error code – 80090016
Here is a guide how to fix the error code 80090016
Sorry for danish Screenshots
Your computer’s Trusted Platform Module has malfunctioned. If this error persist, contact your system administrator with the error code 80090016
more information: https://www.microsoft.com/wamerrors
Additional problem information
Error code: 80090016
Correlation ID: xxxxx
Timestamp: xxxxx
More information:
Server message: keyset does not exist Keyset does not exist
The Fix
The solution to fix this, is to rename / delete the folder Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy
Go to C:\Users\%userprofile%\AppData\Local\Packages
Find the folder Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy
Rename the folder to Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy.old (if you can)
You will most likely get an error that there are files in use
if so there is to ways to fix it:
If you are in front of the pc locally:
- Sign out of the userprofile who has the problem
- Login as another user who has administrator rights on the local machine
- Rename the folder on the on the user profile that has the problem. (C:\Users\%userprofile%\AppData\Local\Packages) to Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy.old
- Sign back in again as the normal user, and authenticate to Office again 🙂
If you helping remotely and have a user with administrator rights:
Prerequisites: Another pc / Server
Rename the folder from another pc / Server
- Find the machines IP adresse (start menu, type cmd and hit enter, and type ipconfig and hit enter again)
- Sign out the user from the machine, so files not are in use any more. But keep the pc running
- Logon to another pc/ server on the domain, and browse the c-drive of the machine who has the problem (\\ipadress\c$\Users\%userprofile%\AppData\Local\Packages) somethimes you have to share a folder on the machine before you can browse the machine
- Rename the folder to Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy.old
- Get the user to sign on again on the machine, and authenticate to Office again
